Privacy Policy

Preface
0.1 This document outlines how iTkey.au (“iTkey”, “we”, “our”, “us”) collects, uses, and protects personal information when you engage with our business or visit our website.
0.2 iTkey.au operates as a sub-brand of OnAir Solutions Pty Ltd, specialising in network synchronisation, GNSS time and frequency systems, PNT assurance, rugged networking, and RF/radar simulation for critical infrastructure, defence, and broadcast applications.
0.3 iTkey respects your privacy and your right to control how your information is used and shared.
0.4 Our website is operated at itkey.au
0.5 Although we are not legally bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth), we have adopted those principles as best practice.
Open and Transparent Management of Personal Information (APP 1)
1.1 This policy is available on our website at itkey.au/privacy
1.2 If you have questions about this policy, please contact our Privacy Officer.
1.3 This policy is periodically reviewed as systems, technologies, and suppliers evolve.
Anonymity and Pseudonymity (APP 2)
2.1 You can browse our website anonymously.
2.2 To supply products or services, we may need to collect basic identifying details such as your name, business name, and contact information.
2.3 Additional verification (such as a company ABN or driver’s licence) may be required for account creation or compliance with export or security regulations.
2.4 You may request to use a pseudonym; however, this may restrict our ability to process payments or provide certain services.
Collection of Solicited Personal Information (APP 3)
3.1 iTkey.au collects information necessary to provide products, services, support, or quotations.
3.2 We may collect information when you:
Fill out forms on our website
Subscribe to our newsletters
Contact us via phone or email
Register for events, demonstrations, or webinars
Request documentation such as data sheets or white papers
3.3 We may also receive referrals or shared contact details from partners and suppliers (e.g. Meinberg, Relyum, Bodet, GPSPatron, Teleplan Forsberg, AEVEX, ISL Inc) under their own privacy frameworks.
3.4 Cookies and session data may be used for website analytics. These do not identify you personally unless you log in or complete a form.
3.5 We do not intentionally collect sensitive personal information.
Dealing with Unsolicited Personal Information (APP 4)
4.1 If we receive information we did not request, we will securely delete or anonymise it unless required for legitimate business reasons.
4.2 Information we consider “solicited” includes:
Name and contact details
Business or postal address
Email communications
Organisation and position details
Purchase, service, or support history
Notification of Collection (APP 5)
5.1 We notify individuals of our collection practices via this Privacy Policy and at the time of data submission when possible.
5.2 We do not collect or store sensitive information such as medical or biometric data.
Use or Disclosure of Personal Information (APP 6)
6.1 iTkey.au uses personal information to:
Process orders, service requests, and warranties
Provide technical support and after-sales service
Communicate updates, product information, and event invitations
Manage our client and supplier relationships
6.2 We may disclose your information to trusted suppliers and manufacturers to fulfil product support or warranty claims.
6.3 We will not sell or rent your contact details to any third party.
6.4 If you no longer wish to receive marketing or technical updates, you can unsubscribe or contact us to opt out.
6.5 While you remain a customer, we may still contact you for operational matters (invoices, renewals, or service alerts).
6.6 Website and system logs may record your IP address for analytics and security purposes.
6.7 We use third-party analytics tools (such as Google Analytics and HubSpot) to improve our website and customer experience.
Direct Marketing (APP 7)
7.1 iTkey.au may send email updates, newsletters, or event invitations relevant to your business sector.
7.2 You may unsubscribe from marketing communications at any time via the provided link or by contacting us directly.
7.3 Unsubscribing will not affect essential service communications such as invoices or security advisories.
7.4 We may use marketing automation tools (e.g. HubSpot) to ensure communications are targeted and relevant.
Cross-Border Disclosure of Personal Information (APP 8)
8.1 We do not sell or transfer your data to international third parties except where required for product support, supply chain management, or partner coordination.
8.2 iTkey.au utilises the following services for data storage and operations:
Microsoft 365 (data residency: Australia)
HubSpot CRM (data centres: international)
Zoho Desk (support data: international)
Intuit QuickBooks and SOS Inventory (data centres: Australia and international)
8.3 We ensure all third-party platforms comply with recognised privacy and data protection standards.
Adoption, Use or Disclosure of Government Related Identifiers (APP 9)
9.1 iTkey.au may use a unique internal identifier for account management.
9.2 We do not use or store government identifiers (e.g. tax file numbers, driver’s licences) unless required by law for verification or customs compliance.
Quality of Personal Information (APP 10)
10.1 We take reasonable steps to ensure information is accurate and up to date.
10.2 Customers may contact us at any time to review or correct their stored details.
Security of Personal Information (APP 11)
11.1 All online transactions and forms on iTkey.au are encrypted using SSL (https://).
11.2 Payment information is processed securely via third-party gateways such as Stripe or PayPal; we do not store credit card details.
11.3 Access to customer data is restricted to authorised staff and protected using industry-standard cybersecurity measures, including two-factor authentication (2FA).
11.4 Information transmitted via email or phone is deleted once the relevant transaction or request has been completed.
11.5 We recommend customers use our secure payment portal for all credit card transactions.
Access to Personal Information (APP 12)
12.1 You may request access to the personal information we hold about you.
12.2 Requests can be made by contacting the Privacy Officer.
12.3 We will verify your identity before providing access.
12.4 There is no charge for reasonable access requests.
Correction of Personal Information (APP 13)
13.1 You may request correction of your personal information at any time.
13.2 If you request deletion, we will remove your details unless we are required to retain them for tax, warranty, or legal reasons.
13.3 We periodically review and update contact information to ensure accuracy.

Contact
For privacy-related questions, corrections, or complaints:
Privacy Officer – Paul Dengate
OnAir Solutions Pty Ltd (as trustee for OnAir Solutions Trust)
12/6 Leighton Pl, Hornsby NSW 2077
+61 2 8882 7755
info@itkey.com.au
Related Documents
This policy operates in conjunction with the OnAir Solutions Group Privacy Policy, which governs all sub-brands including OnAir Solutions, Sonifex Australia, and iTkey